Question 1

What's the process? What do I need to do?

Accepted Answer

First, file an insurance claim for your hail damage; just the claim number is enough. Then make an appointment, drop off your vehicle, and we work with your insurance for repair approval. We perform paintless dent repair (PDR) to remove every hail dent, returning your vehicle in like-new condition at zero out of pocket.

Question 2

Do I need to wait on my insurance company?

Accepted Answer

No. Once you have a claim number, you can drop off your vehicle right away. Insurance companies sometimes delay callbacks, but that won’t hold up repairs.

Question 3

How can you pay my deductible? It seems too good to be true.

Accepted Answer

We accept the insurance settlement as payment in full. For example, if the total damage is $9,000 and your deductible is $1,000, insurance pays $8,000, and we waive the deductible. You pay $0—plus we cover your rental car costs.

Question 4

I got a really low estimate when I sent in pictures of my dents—why?

Accepted Answer

Photos often fail to show every dent, especially in direct sunlight. Once you bring your vehicle to our shop, we inspect it under specialized PDR lights, find all dents, and submit a supplement to your insurance for an accurate estimate.

Question 5

What happens if I get a roof replacement or conventional repair?

Accepted Answer

Conventional repairs involve cutting or replacing panels and repainting—methods that can degrade in Texas heat. Paintless dent repair (PDR) maintains your factory paint, preserving the car's resale value and overall appearance.

Question 6

How long will the auto hail dent repair process take?

Accepted Answer

It averages about 7 business days, though some vehicles finish in just 2–3. We need insurance approval first, which varies by carrier. Once approved, the PDR labor takes 1–3 days, and we provide a free rental car in the meantime.

Question 7

How does paintless dent repair (PDR) work?

Accepted Answer

Skilled technicians use specialized tools to push or pull dents from the panel without repainting. We only allow experienced PDR techs to ensure dents are removed perfectly, retaining the factory finish and full vehicle value.

Question 8

My insurance adjuster or body shop told me they'd replace the roof. Is that necessary?

Accepted Answer

Usually not. Insurance adjusters often underestimate the viability of PDR. We re-estimate under proper lighting, showing the roof can be repaired without replacement in most cases.

Question 9

Why do auto hail damage claims NOT raise auto insurance rates?

Accepted Answer

Hail damage is covered by comprehensive insurance, which handles events beyond your control. Comprehensive claims typically don’t affect your premium like collision claims might.

Question 10

What warranty or guarantee is there?

Accepted Answer

We offer a 100% satisfaction guarantee for as long as you own the vehicle. We also conduct pre- and post-repair inspections under PDR lights to ensure all dents are gone.

Question 11

What if I'm selling or trading in my vehicle, or it's a lease?

Accepted Answer

Hail dents reduce your car’s resale or trade-in value. By repairing dents with PDR, you restore the vehicle’s appearance and protect your investment or lease agreement.

Question 12

Why are dealerships and normal body shops not great for auto hail dent repair?

Accepted Answer

Most dealerships/collision centers focus on accidents and may subcontract PDR to the lowest bidder. Hail Ding Kings specializes in hail damage, using systematic processes and skilled PDR techs for higher-quality results.

Question 13

Do I have to use my insurance company's recommended shop?

Accepted Answer

No. You have the right to pick any repair facility. By choosing us, we communicate directly with the adjuster, often speeding approvals. Insurance companies can't force you to use their preferred shop.

Question 14

Why is it dangerous to not file an auto hail damage claim?

Accepted Answer

If your vehicle is later in an accident with unrepaired hail damage, the insurer might total it without fairly compensating for existing dents. Filing a claim ensures you’re properly covered and not left paying the difference.

Hail Ding Kings: Auto Hail Damage Repair and Paintless Dent Repair

Choose Hail Ding Kings for your Auto Hail Damage Repairs

Insurance Approved

Free Rental + Valet Home Pickup & Delivery

We Pay Your Deductible—Up to $1,000

We are Paintless Dent Repair (PDR) and Storm Claim Experts

PDR saves your car’s original paint & fully restores your resale or trade-in value.

We can save your hood and roof instead of replacing them

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